Functions

•Analyze the trends of the overvall process performance

•Pre-defined selected year to date (SYTD) and previous year to date (PYTD) calculations for the main PPIs:

o# Cases

oLead Time

oProcess Governance (Happy Path Fitness)

oAutomation Rate

Business Benefit

•Quick overview about the actual process performance

•Identification of critical PPI evolutions

•Automatic PPI benchmarks against the previous year's / period's values